Replacement Hopper oddity

Here's an odd one for you. A customers Hopper 3 died due to a power outage/surge we think. I made the call to DISH at 6:00 PM the Monday before Thanksgiving to get the Hopper replaced. Because the customer had only had the Hopper for 1 week, I loaned them one of my office Hoppers to use until the replacement arrived (expected 2-3 days).

The replacement was delivered the following morning at 10:00 AM, just 16 hours after speaking to the CSR. The shipping label showed an address in the...

Replacement Hopper oddity