need dirt help

good morning you guys my stepdad joey 2 will not change channels it has the llatest carbon release. i did a reset on the joey first that did not work then i went to do a reset on my hopper 3 and that did not work.i checed my hopper 3 it says that is linked to the joey 2/ what do you guys think it could be.any help would be appreciated.

thanks

Allen Culver
streator,illinois